Refund & Return Policy
MSC Virgin Hair Return & Refund Policy
Effective Date: June 1st, 2026
At MSC Virgin Hair, we are committed to providing premium-quality hair extensions and exceptional customer service. Due to the nature of our products and industry hygiene standards, certain restrictions apply to returns, exchanges, and refunds.
Return Eligibility
We gladly accept returns on eligible items within 14 days of delivery.
To qualify for a return:
• The product must be unopened, unused, unaltered, and in its original packaging.
• All security ties, seals, tags, bands, and packaging must remain intact.
• The product must not have been installed, worn, brushed, washed, colored, toned, chemically treated, cut, or otherwise altered.
• The product must be returned in resalable condition.
MSC Virgin Hair reserves the right to inspect all returned merchandise before approving a refund.
Incorrect Orders
If you accidentally purchase the wrong length, color, texture, or extension method, please contact us as soon as possible.
If your order has not entered production, customization, or shipping, we may be able to modify or cancel your order.
If your order has already shipped, eligible unopened products may be returned according to this policy.
Non-Returnable Items
The following items are not eligible for return, refund, or exchange:
• Custom-colored products
• Customized products
• Special-order products
• Get It Now™ orders once processing has begun
• Clearance or final sale items
• Opened products
• Installed products
• Worn products
• Washed products
• Chemically treated products
• Products altered in any way
Get It Nowâ„¢ Orders
Get It Nowâ„¢ orders are sourced or prepared specifically for the customer.
Once sourcing, processing, customization, or production begins, these orders cannot be canceled, returned, or refunded except in cases of verified product defects or order fulfillment errors.
Damaged or Incorrect Items
If you receive a damaged item or believe you received the wrong product, please contact us within 48 hours of delivery.
Please include:
• Order number
• Photos of the packaging
• Photos of the product
• Description of the issue
We will review your claim and work to provide an appropriate resolution.
Refund Process
Approved refunds will be issued to the original payment method.
Original shipping charges are non-refundable.
Customers are responsible for return shipping costs unless the return is due to a verified MSC Virgin Hair error.
Refund processing times may vary depending on your financial institution.
Exchanges
We do not guarantee exchanges due to limited inventory and product availability.
Eligible unopened products may be returned for refund approval and a new order may be placed for the desired item.
Chargebacks
Customers agree to contact MSC Virgin Hair directly regarding any concerns before initiating a chargeback or payment dispute.
Fraudulent chargebacks involving delivered products may be challenged using shipping records, delivery confirmation, correspondence, product documentation, and other available evidence.
Professional Services Disclaimer
MSC Virgin Hair is not responsible for services performed by independent stylists, salons, or beauty professionals.
Refunds are limited to eligible products and do not include installation fees, salon services, maintenance fees, travel expenses, or other third-party costs.
Our Commitment
Your satisfaction is important to us. If you have questions regarding your order, color selection, texture choice, or extension method, we encourage you to contact our team before purchasing so we can help you select the best option for your needs.