FAQ
Frequently Asked Questions
What is MSC's Get It Now™ Service?
MSC's Get It Now™ Service allows clients to purchase select hair extensions that may not currently be available in our ready-to-ship inventory. Through our premium sourcing network, we can secure and ship many custom and specialty hair extension orders directly to our clients.
How does Get It Now™ work?
Simply place your order through our website. Once your order is confirmed, our team begins sourcing, preparing, and processing your selected hair extensions. This service allows us to offer a wider selection of lengths, colors, textures, and extension methods while maintaining our luxury quality standards.
How long does Get It Now™ take?
Most Get It Now™ orders are delivered within approximately 7–14 business days. Processing and delivery times may vary depending on the selected texture, color, length, customization requirements, and current shipping conditions.
Can I order a product that is listed as out of stock?
In many cases, yes. Products eligible for our Get It Now™ Service can often be ordered even when they are not currently available in our ready-to-ship inventory. Availability may vary based on the specific product and customization requirements.
Will I receive tracking information?
Yes. Once your order has been processed and shipped, you will receive tracking information via email.
Can delivery times be affected by shipping conditions?
Yes. While most orders arrive within 7–14 business days, international shipping conditions, customs processing, carrier delays, weather events, and product customization requirements may occasionally impact delivery times.
Hair Care & Product Information
Is MSC Virgin Hair made from 100% human hair?
Yes. MSC Virgin Hair offers premium Remy human hair carefully sourced from Southeast Asia and selected for its softness, longevity, and styling versatility.
Why does MSC hair cost more than some other extension brands?
MSC Virgin Hair prioritizes premium sourcing, exceptional craftsmanship, customization, and long-term performance. Our extensions are carefully selected for softness, durability, and versatility, allowing clients to enjoy a luxury hair experience that can be reused and maintained for years with proper care.
Unlike many mass-produced extensions, MSC products are often custom prepared, professionally curated, and sourced to meet our strict quality standards.
Can MSC hair extensions be reused?
Yes. With proper professional installation, maintenance, and care, MSC hair extensions can be reused multiple times. Many clients enjoy their extensions for up to 2–3 years depending on the extension method, daily care routine, and frequency of wear.
Can MSC hair be colored?
Yes. Because our extensions are made from premium human hair, they can often be professionally colored, toned, or customized. However, we strongly recommend that all coloring services be performed by a licensed professional stylist experienced in working with hair extensions.
Can MSC hair be chemically treated?
While MSC hair can often withstand professional chemical services, we recommend minimizing chemical processing whenever possible to preserve the integrity and longevity of the hair. Any chemical treatment should be performed by a qualified professional stylist.
Can I use heat styling tools on MSC hair?
Yes. MSC hair can be curled, straightened, and styled using professional heat tools. To maintain the quality and longevity of your extensions, we recommend using a heat protectant and avoiding excessive heat exposure.
How long does MSC hair last?
With proper professional maintenance and at-home care, MSC hair can last up to 2–3 years. Longevity varies based on installation method, frequency of wear, styling habits, and overall maintenance.
Can I swim, exercise, or travel with my extensions?
Yes. MSC extensions are designed for everyday wear. We recommend following proper extension care guidelines before and after swimming, exercising, or traveling to help maintain the beauty and longevity of the hair.
Do you recommend professional installation?
Yes. For the best results, longevity, and overall experience, MSC strongly recommends professional installation by a licensed stylist experienced in hair extensions.
Do you recommend professional coloring, customization, or chemical services?
Absolutely. Any coloring, toning, cutting, chemical processing, texture modification, or customization should be performed by a licensed professional. Improper services may affect the quality, appearance, and lifespan of the extensions.
How should I care for my MSC hair extensions?
We recommend:
• Using sulfate-free and extension-safe products
• Brushing gently with an extension brush
• Sleeping with hair secured in a loose braid or ponytail
• Using heat protectant when heat styling
• Scheduling regular maintenance appointments with your stylist
• Following all aftercare instructions provided by your stylist
Following these recommendations will help preserve the softness, shine, and longevity of your MSC extensions.
Are your extensions suitable for professional salon use?
Yes. MSC Virgin Hair proudly serves both consumers and beauty professionals. Our premium extension collections are designed to meet the standards of professional stylists and salons through our MSC Pro Partner Program.
What is your return and exchange policy?
Due to the nature of hair extensions and hygiene standards, opened, worn, altered, customized, or professionally installed products are not eligible for return. Please review our Return & Refund Policy for complete details before purchasing.
Are Get It Now™ orders eligible for cancellation or returns?
Because many Get It Now™ orders are custom sourced, customized, or prepared specifically for the client, these orders may not be eligible for cancellation, return, or exchange once processing has begun. Please review our Return & Refund Policy for complete details.